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Get more for your IT team and your users

A complete suite of applications to improve IS reliability, performance, and user satisfaction. Take up three major IT challenges with ezOptima : incident resolution, efficient communication towards users, and continuous improvement of your application portfolio.

Report

In a few clicks, users can report incident they come across. Report takes care of gathering functional and technical data related to the incident before passing it over to your service management team. User path is also captured to make it easy for your team to find the root cause.

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isUp

Users need to know the status of their favorite business applications at all time. ezOptima enables your team to communicate proactively towards them. They can better manage their time and be more productive. isUp is a great way to communicate in real time the right information to the right audience.

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uxMon

uxMon go hand to hand with your continuous improvement approach and helps you to improve application portfolio quality and performance. To ensure a flawless quality of service, uxMon draws its attention to your critical business applications.

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Some of our happy customers…

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Reach your goals

Every IT management team has to ensure flawless quality of service in accordance with business requirements and obligations. The complexity of this duty is essentially tied up to the growing number of business applications, stakeholders, sites, and to the high diversity of technical architectures. We always keep in mind the growing complexity of today’s organizations when we improve ezOptima for your success.

Improve user satisfaction

No more time lost when users come across a glitch. The declaration is done in a few clicks, in a few seconds. Communicate proactively to prevent any frustration. Prioritize incidents that has an impact on your users.

Speed up incident resolution

Get a 360 view in real time of your applications portfolio status. Take the right decisions based on reliable and factual data. Speed up the pace of incident resolution.

Reduce ticket management cost

Easy to use. Save IT teams and users’ time. Focus your team on incident resolution and embrace a continuous improvement approach to reduce the number of incidents.

Ready to discover how ezOptima can help you to optimize your application portfolio quality and performance?

Ask for a demo